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lk211 Privacy Policy: What We Collect and Why

Your account information and payment activity on lk211 are handled with clear rules — what we collect, how long we keep it, and who can access it.

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lk211 lk211 Privacy Policy: What We Collect and Why
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete your records, or raise a concern about how your information was handled, our support team is ready to help. Reach us through any of the channels below — responses to privacy requests are handled within two business days.

Team online

Live Chat

Available 24 hours a day, seven days a week through the chat icon on the account page — the quickest path for privacy questions tied to your account or payment history.

Email Support

Send your request to our support address listed in the account help section. Include your registered phone number so we can locate your record promptly.

Account Help Centre

Navigate to Settings then Privacy from your account dashboard to submit a data access or deletion request directly without contacting support first.

HOW WE PROTECT YOU

Data Handling Standards Across Your Account

From your first login to your most recent QRIS scan, every piece of data we hold is governed by a specific retention and access rule.

Account Identity Records

Your name, phone number and verification status are stored in an access-controlled environment. Only our account operations team can view them, and only when resolving a verified support request.

Payment Channel Data

DANA, OVO, GoPay and QRIS identifiers are stored in tokenised form. We never hold full wallet credentials — only the reference codes needed to match your deposit or withdrawal to your account.

Session Cookies

We use session cookies to keep you logged in between pages and to remember your preferred lobby view. These expire when you close the browser and are not used to build advertising profiles.

Data Retention Schedule

Transaction records are kept for as long as required by applicable regulations. Account data you request to delete is removed from active systems within 14 days, subject to any legal hold that depends on local law.

Third-Party Sharing

We share data only with payment processors handling your DANA, OVO, GoPay, QRIS or bank transfer, and only the minimum fields they need to complete the transaction. No data is sold or rented.

Requesting Changes

Open the Privacy section in your account settings or contact live chat to update, correct or delete your personal data. We confirm every completed change by notification to your registered phone number.

Frequently Asked Questions About Our Privacy Policy

These are the questions we receive most often about how lk211 manages your personal data, payment records and account information.

We collect your phone number for verification, a display name, and the payment channel identifiers — such as your DANA or OVO reference — that you link to your account. No more than what is needed to operate your account.

Payment references are tokenised immediately after a transaction clears. We store only a reference code, not your full wallet credentials. These records are kept for reconciliation and deleted on the schedule outlined in our retention policy.

Yes. Navigate to Settings then Privacy in your account dashboard and submit a data access request. We will compile and deliver your records within two business days, where local law permits.

This policy applies to all accounts accessing lk211.xyz from Indonesia. Your specific data rights and our obligations in handling your information depend on local law as it applies in your region.

Submit a deletion request through the Privacy section of your account settings or contact our live chat team. Active account data is removed from our systems within 14 days of a confirmed request, subject to legal retention requirements.

No. We do not share your personal data with advertisers or analytics platforms. The only third parties who receive any of your data are the payment processors handling DANA, OVO, GoPay, QRIS and bank transfer transactions on your behalf.

We use session cookies for login state and lobby preferences. These are not tracking cookies and expire when you close your browser. You can clear them at any time through your browser settings without affecting your account data.

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